Shipping policy

Overview

At SKYJADE, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand our procedures and terms related to the shipment of your purchases.

 

Shipping Methods and Costs

Standard Shipping: We offer standard shipping for most orders. Shipping costs are calculated at checkout based on the destination and the size and weight of your order.  

Expedited Shipping: For faster delivery, we offer expedited shipping options at an additional cost. Shipping rates and delivery times will be displayed at checkout.  

International Shipping: We ship to most countries worldwide. International shipping costs and delivery times will vary based on the destination. Additional customs fees and import duties may apply and are the responsibility of the customer.

 

Delivery Times

Processing Time: Orders are processed within 1-2 business days.  

Standard Delivery: Typically takes 5-7 business days within the US.  

Expedited Delivery: Usually delivered within 2-3 business days within the US.  

International Delivery: Delivery times vary by destination, typically ranging from 7-16 business days.  

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs delays and carrier schedules.

 

Order Tracking  

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

 

Shipping Address  

Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to an incorrect address will be the responsibility of the customer.

 

Risk of Loss  

All items purchased from SKYJADE are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

Shipping Damage  

If your order arrives damaged, please contact us immediately at support@skyjades.com with photos of the damage and packaging. We will assess the situation and arrange for a replacement if necessary.

 

Delayed or Lost Packages

If your package is delayed or lost in transit, please contact us at support@skyjades.com. We will work with the carrier to resolve the issue and ensure your order is delivered.

 

Customs and Duties

International shipments may be subject to customs inspections and import duties specific to the destination country. These charges are the responsibility of the customer. Please check with your local customs office for more information on potential fees.

 

Contact Information

For any questions or concerns regarding our shipping policy, please contact our customer service team at support@skyjades.com. We are here to help ensure your order is delivered smoothly and efficiently.