Shipping

How long does delivery take?

Delivery times vary based on your location and the shipping method chosen. Typically, orders are delivered within 5-7 business days within the US from our overseas warehouse. Delivery of stocked items typically takes between 48 hours and 1 week. Larger bulky orders may take an extra 1-2 days.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary based on the destination. Please check our shipping policy for more details.

How much does delivery cost?

Delivery costs vary based on the items you order and your location. Exact costs are provided at checkout. Standard delivery ranges from $15-$40 for larger items. Most delivery services actually cost SKYJADE well in excess of that, so we cap such delivery fees to the low flat rate shown at checkout.

Will I receive tracking when I place an order?

Yes, a tracking number will be provided shortly after your order is shipped so you can monitor its progress.

Can I order in bulk to save?

Yes, we offer competitive pricing for large orders. Please contact us at sales@skyjades.com to discuss your needs and get a quote for bulk purchases.

Are your products realistic?

Yes, our products are designed to be highly realistic. We have clients and operations in multiple countries, and we have achieved this by leading the industry in quality. Our proprietary RealTex formulation ensures the plants look great for longer.

Do the plants come already attached to the panel?

Yes, except for some models like the Snowy White, which comes with loose plants to be placed as desired. All other foliage and stems come pre-attached and ready to hang.

Products

What is the cost of your artificial green walls?

The cost varies depending on the exact style you choose, but rest assured they are extremely good value and high quality.

Are hedge panels, green walls, and vertical gardens all the same?

While all our products are high-quality UV-resistant wall and fence coverings, hedge panels have a more traditional leaf look, whereas vertical gardens and green walls often include a variety of foliage such as grasses, stems, and flowers.

What size are the hedge panels and vertical gardens?

Our vertical gardens and panels come in 1m x 1m panels, which are made up of various smaller sized tiles already joined together. Some select range metal-backed green walls are 90cm x 90cm.

Can I get a custom-sized panel?

Yes, all panels can be cut to size using scissors. For example, a 1m x 1m panel can be cut in half and joined together to create your desired size.

Can I mix different panels together?

Definitely! You can mix different styles by simply using cable ties to join the panels together.

Are your artificial green walls, topiary, and hedges suitable for outdoor use?

Yes, all our panels are designed for outdoor use and are UV-treated to ensure they last longer. They are also frost-resistant and can withstand various weather conditions.

What materials do you use in your green wall panels?

Our green wall panels are made from LDPE plastics, RealTex colors, and UV inhibitors. These materials ensure long-lasting durability and realistic appearance. The panels are also recyclable through suitable recycling services.

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

Installation

How do I attach hedge panels to my fence?

Hedge panels can be attached using staples, screws, or hooks depending on the surface. For wooden fences, use a staple gun; for cyclone fences, use plastic ties or easy twist wire; for metal fences, use self-tapping screws.

Can I install the plant walls myself?

Yes, our plant walls are designed for easy installation. You can follow our handy installation guide available on our website.

Can I install onto glass?

Yes, you can install onto glass. We recommend using a specialist adhesive to bond a timber frame to the glass first.

How can I clean my plant walls?

 Simply use water to wash down your plant wall panels. For very dusty or dirty areas, you can add a little hand soap to the water.

Are hedge panels easy to install?

Yes, they are extremely easy to install. They can be installed in minutes without special tools. If you still need help, we offer installation services in specific regions.

Payment

What payment methods do you accept?

We accept debit or credit cards, PayPal, Amazon Pay, Apple Pay, and Google Pay.

 Is my payment information secure?

Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is protected.

Do you offer direct payment plan options?

Yes, we offer payment options through zipPay and Afterpay. You can learn more about these options on our website.

Which currency will I be charged in?

We support USD, CAD, and EUR. If your credit or debit card uses another currency, your bank will apply the corresponding conversion rate.

Company Information

Where is SKYJADE located?

SKYJADE is located in the beautiful coastal city of Qingdao, China. We are proud to operate with a factory-direct sales model and maintain ISO9001 and ISO14001 certification.

What certifications do your products have?

Our products are SGS, CE certified, and have passed REACH, RoHS, and PAHS tests. We use environmentally friendly materials that are low energy consumption and recyclable.

How do you contribute to environmental sustainability?

We are committed to creating green spaces while conserving water resources. Our products use recyclable materials, contributing to a low-carbon footprint and sustainable practices.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@skyjades.com

Other inquiries? Let's chat.

Please email us at support@skyjades.com