Track Your Order

Welcome to the SKYJADE Order Tracking page. Here you can easily monitor the status of your shipment and stay updated on its progress. Follow the steps below to track your order.

1. Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email will include your order number and a summary of the items you purchased. Please keep this email for your records.

2. Shipping Confirmation

When your order is shipped, you will receive a shipping confirmation email. This email will contain your tracking number and a link to the carrier’s website where you can track your shipment. The tracking number allows you to monitor the status and location of your package.

3. Track Your Order

To track your order:

1. Locate the tracking number in your shipping confirmation email.
2. Click on the tracking link provided in the email, or visit the carrier’s website.
3. Enter your tracking number in the tracking field on the carrier’s website.
4. View the latest status updates and estimated delivery date for your shipment.

4. Tracking Status Descriptions

- Order Processed: Your order has been processed and is awaiting shipment.
- In Transit: Your order has been shipped and is on its way to the delivery address.
- Out for Delivery: Your order is on the delivery vehicle and will be delivered soon.
- Delivered: Your order has been delivered to the specified address.

5. Common Tracking Issues

- Tracking Number Not Found: It may take up to 24 hours for the tracking information to be updated in the carrier’s system. Please try again later.
- Delayed Shipment: Occasionally, shipments may be delayed due to unforeseen circumstances such as weather conditions or customs processing. If your shipment is delayed, please contact us for assistance.
- Lost Package: If your package appears to be lost or has not arrived within the estimated delivery time, please contact our customer service team for help.

6. Contact Us

If you have any questions or need further assistance with tracking your order, please contact our customer service team at support@skyjades.com. We are here to help ensure your order arrives safely and on time.

Thank you for choosing SKYJADE. We appreciate your business and are committed to providing you with the best service possible.