Chargeback Policy

Overview

At SKYJADE, we strive to provide the highest level of customer satisfaction. However, we understand that there may be instances where customers may consider initiating a chargeback. This policy outlines our procedures and guidelines for handling chargebacks to ensure a fair and transparent process for both parties.

 

Chargeback Procedures

1. Initial Resolution:

   - Before initiating a chargeback, we strongly encourage customers to contact our customer service team at support@skyjades.com. Many issues can be resolved quickly and amicably without the need for a chargeback.

 

2. Eligibility:

   - Chargebacks may be initiated for unauthorized transactions, billing errors, or non-receipt of goods.

 

3. Investigation:

   - Upon notification of a chargeback, SKYJADE will conduct a thorough investigation into the claim.

   - We will provide all relevant documentation, including order details, shipping information, and communication records, to the customer's bank or credit card issuer.

 

4. Resolution:

   - If the chargeback is deemed valid, SKYJADE will comply with the bank’s decision and issue a refund as required.

   - If the chargeback is found to be invalid, we will contest the chargeback and provide evidence to support our case.

 

 Preventing Chargebacks

1. Accurate Order Information:

   - Ensure all order details, including shipping addresses and contact information, are accurate and up-to-date to prevent delays and issues with delivery.

 

2. Communication:

   - Promptly address any questions or concerns by contacting our customer service team at support@skyjades.com. Clear and open communication can often resolve potential issues before they escalate.

 

3. Monitoring Transactions:

   - Regularly monitor your account statements and report any unauthorized transactions to us immediately.

 

Unauthorized Chargebacks

1. Fraudulent Claims:

   - Submitting a chargeback for a legitimate purchase without a valid reason is considered fraud. SKYJADE reserves the right to dispute any fraudulent chargebacks and take necessary legal action.

 

2. Account Suspension:

   - Customers who frequently initiate chargebacks without valid reasons may have their accounts reviewed and potentially suspended to prevent further misuse.

 

Contact Information

For any questions or assistance with chargebacks, please contact our customer service team at support@skyjades.com. We are committed to resolving any issues promptly and fairly to ensure a positive experience with SKYJADE.